Flint River Ranch

We endeavor to process and ship all orders received before noon within 24 hours. Orders received on Friday, or the day before a Holiday, are invoiced and shipped the next business day. Orders are shipped to the address on file by UPS. Cut-off for UPS daily pickups is usually 3PM. Please keep your address current. Average delivery time after UPS pickup, is 3-5 business days. With some remote delivery points, UPS may schedule delivery only once or twice a week. Please order in advance of need and allow time for delivery. If not at home, UPS will try several times to make delivery, in some cases, depending on area, they will leave package at your door, otherwise they will leave a note or mail you a notice of attempted delivery. With no response in 5 days, they will return the package to our warehouse.

We pay for your Shipping per UPS Ground. If you need an expedited delivery, you may choose, next day - must be arranged by 11AM California time, or second day, at your cost. If you receive a box that is visible damaged don't open it, refuse the shipment and have it returned to us for replacement, by calling UPS 1-800-742-5877. Once you have opened the box you will be responsible for the costs of shipping back.

Orders under $8.00 will have a shipping charge of $4.00 added to the invoice. This additional charge does not pertain to any of the Flint River Ranch sample packets: SP1, SP1D, SP1C.

30-day Return Policy: Flint River Ranch will refund full product value, less 15% for original S&H charge, for returns made within 30 days of customer receipt of order. It is the customer's responsibility to pay for return shipping to the closest regional warehouse location. Please include a copy of original invoice and statement for reason of return. All "Automatic Shipments" returned will result in the cancellation of future Auto-Ships; contact Flint River Ranch or your distributor to reinstate your adjusted Auto-Ship schedule. No refunds will be issued after 30 days of customer receipt of Flint River Ranch products."

There is a $10.00 charge to your account for issuing a UPS Return Call Tag request and it will be deducted from any refund or credit.